We help companies improve their operations, strategies, and structures by analysing the businesses to identify areas for improvement and then suggest changes to make them more efficient and successful.

This could include anything from restructuring teams to implementing new technologies. The goal is to enhance productivity, profitability, and overall effectiveness.

• Conduct organisational assessments

• Develop strategic plans

• Leadership coaching

• Designing organisational structures

• Facilitate workshops and training

• Create change management plans

We help businesses improve their service experiences by analysing their operations and user experience impact. Through mixed-methods research, workshops, and structured analysis, we transform insights into actionable opportunities for lean change. Our goal is to understand the root causes of challenges and promote effective service design.

• User and Employee research

• Analyse data and metrics

• Mapping workshops

• Service blueprinting

• User profiling

• Change storymapping

We use coaching and mentoring to help you learn and grow. In coaching, we advise and guide you to help you reach your goals. Our approach to Mentoring is similar, but usually a longer-term relationship. Our goal is to share knowledge and experience to help develop personally or professionally.

• Assessing individual needs

• Goal setting

• Skills development

• Feedback and assessment

• Build confidence

• Provide accountability